|Kelvin Ezor| 16 October, 2017
As Cross River State and the world celebrated International Customer Service Week, Cross River State
Primary Healthcare Development Agency and Calabar Hospitality House Limited
joins other organizations in over 40 countries in the world in celebrating the International
Customer Service Week last weekend in Calabar.
Speaking as
one of the Panelist, Dr Betta Edu said the healthcare system in the past 2
years has witness a great revolution of Health Workers attitude towards
patients as we have not only succeeded in killing the popular adage that says;
Nurses and health workers have a bad attitude towards patients but we are
giving out quality and accessible healthcare delivery to the people across the
communities. She however noted that some bad eggs still exist that will be
sanctioned soon
She noted that
with the support of Cross River State Government the Primary Healthcare
Development Agency had come up with a strong Integrated Supportive Supervision
and unscheduled spot check strategy that keep workers on their toes. Recently
we also incorporate traditional rulers into the healthcare system by giving
them right to supervise and monitor the activities of a health worker in their
facilities. They also rate the performance of the workers and send the report
directly to the Agency for onward review.
According to
her with the role of traditional rulers, referral system will improve and the
attitudinal problem of health workers will be solved as every facilities will
attain a maximum universal standard of care. Gone are the days where health
workers act like mini gods. This wrong precept have sent our client to
traditional birth attendant and prayer houses and has led to death of many
mothers and children as the find succour in this places instead of the Health
facilities.
She reiterated
the commitment of His Excellency, Senator (Prof) Ben Ayade to the
revitalization of primary healthcare in the State which has not just began but has
yielded a lot of result already as the State Healthcare system is rank among
the first three in the country. She said the State will continue to provide
quality and equitable healthcare delivery to everyone.
Earlier
Speaking, Justina Ovat noted that Calabar Hospitality House (CHH) Limited is an
indigenous private hospitality, tourism, entrepreneurship and vocational skills
training institute that delivers high quality training programmes to hotels,
fast food outlets, corporate organizations and individuals desiring to pursue a
career in the fast growing hospitality and tourism industry in Nigeria.
She said the
organization saw the need of engaging other organizations and Chief Executive
Officers of Companies as well as government on ways of improving service
rendered to people in whatever sector as a way of marking this year's Customer
Service Week.
"We hope
to help organizations achieve the following goals during this event; Boost
morale, motivation, and teamwork by rewarding front line reps for the important
work they do all year long by raising company wide awareness of the importance
of customer service and remind customers of your organization’s commitment to
customer satisfaction, she noted.
The Customer
Consumer Week also afforded the people opportunity to interact with various
head of organizations and disclose their displeasure of their services to them
especially harassment by police force and road safety on the road.
Organizations such as Police, Federal Road Safety Corps, and
Nigerian Civil Defense Corps etc also had their opportunity to explain their
core mandate to people.
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